We are committed to ensuring the privacy of individuals and we will endeavour to abide by the National Privacy Principles, as set out in the Privacy Act (Cth) 1988.
This Policy sets out how we collect, use and manage personal information that we receive about individuals, and deals with the following:
The Privacy Act 1988
Collection, use and disclosure of personal information
Protection of personal information
Your rights of access to personal information we hold about you
How to contact us
PRIVACY ACT 1988
The Privacy Act 1988 (the Act), regulates the way in which many private sector organisations in Australia collect, use, store and disclose personal information.
Personal information is defined under the Act as:
“...information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.”
The Act aims to give people greater control over the way information about them is handled, by requiring organisations to comply with ten Australian Privacy Principles or to establish an approved privacy code.
The Australian Privacy Principles cover areas such as collection, use and disclosure of personal information, data quality and security and access and correction rights for individuals.
HOW WE COLLECT PERSONAL INFORMATION
We generally collect personal information directly from the relevant individual but in some cases we may collect it indirectly from a third party. There may be other circumstances in which we may collect personal information about an individual, such as the operation of our website.
INFORMATION ABOUT INDIVIDUALS
Personal information collected by us generally comprises name, address, and contact details (including telephone, facsimile and e-mail). Personal information is only accessible by authorised personnel or authorised service providers who use the information accurately to administer our business or to provide you with our products and services.
WHY DO WE NEED YOUR PERSONAL INFORMATION?
The personal information that we collect is used by us to conduct our business and is also used in conjunction with the provision of goods and services to you.
Personal information may also be used in connection with:
Administering our customer relationships;
Monitoring and evaluating products and services;
Assisting customers with queries;
Taking measures to detect and prevent fraudulent conduct; and
Performing and responding to obligations that we have to regulatory or governmental authorities.
THIRD PARTY SERVICE PROVIDERS
There are other organisations that are connected to the services we provide to you and which may have access to your personal information. They include:
Auditors and Legal Advisers – organisations that ensure we are complying with legislation and contractual obligations.
Insurance companies – organisations which provide insurance cover for our assets.
IT service providers – organisations maintaining our information technology systems and providing information technology services.
We will only disclose personal information to these organisations to enable them to undertake specified management and administration services. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
LEGAL DISCLOSURE REQUIREMENTS
We will also disclose personal information in circumstances where we are required by law to do so. This includes disclosure to certain courts, tribunals and regulatory authorities as authorised or required by law.
OTHER PEOPLE AUTHORISED BY YOU
Where a person authorises another party to receive information and/or undertake transactions, the authorising person must notify us in writing.
USE OF GENERAL STATISTICAL INFORMATION
From time to time we may use general statistical information for future planning so that we can improve our business. If you do not consent to us doing so, please let us know.